Basf Privacy Policy

Information collected

Inquiry forms may collect name, company, work email, region, application details, document needs, and related technical context. This information is used to route requests to sales, regulatory, EHS, quality, or technical-service teams.

Technical context may include grade names, target markets, expected volume, destination country, processing conditions, and the type of document requested. Visitors should avoid sending confidential formulas, unannounced product launches, or personal information that is not needed for the support request.

Purpose of processing

Data is processed to answer product questions, provide SDS or TDS documents, coordinate samples, and maintain a responsible record of business communication. Sensitive application details should be limited to what is necessary for evaluation.

Basf may also use inquiry records to prevent duplicated document requests, confirm that the correct regional SDS was supplied, improve routing between business units, and maintain evidence of regulatory communication. Aggregated, non-identifying information may be reviewed to improve product finder content and service capacity.

Sharing

Information may be shared with affiliated support teams, authorized distributors, or logistics partners when needed to respond. Basf does not sell inquiry data as a marketing list.

Where a request involves regulated materials, export controls, or special handling, information may be reviewed by compliance or logistics personnel. When an authorized distributor responds, only the details needed to answer the request should be shared.

Retention and requests

Business communication records are retained as required for customer service, compliance, and dispute resolution. Contact the regulatory desk to request correction, deletion, or access where applicable law provides such rights.

Retention periods may differ by jurisdiction, product family, and business relationship. Some records must be preserved to demonstrate that hazard communication, sample shipment, or customer declaration workflows were handled responsibly. Basf protects retained records through access controls and operational security measures appropriate for B2B chemical support.